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Preparing for and responding to events that disrupt services and/or damage infrastructure is key to maintaining reliable service quality and availability.

• Disaster RecoveryÌýfocuses on the procedures and resources to be used to recover from a catastrophic event
• Business Continuity PlanningÌýdetermines your department’s action while needed services or infrastructure is unavailable.

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During a disaster:

Enterprise Technology & Services (ET&S) will utilize customary communication mechanisms to communicate with the Â鶹ÊÓƵÏÂÔØ Community as long as the disaster does not impact ET&S operations and the ET&S Service Desk. These are the same mechanisms that are routinely used to post information about scheduled service outages, phishing and scam attempts, and major service changes. Depending on the severity of such events, these mechanisms include one or more of the following:

• alerts posted to the ET&SÌýor Â鶹ÊÓƵÏÂÔØ web page
• directed communication through email
• special greetings at the ET&SÌýService Desk phone number
• telephone alerts to key representatives of major service providers and client groups.

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During an event that disables ET&S operations:

ET&S will utilize alternate communication mechanisms available through the University Emergency Group, the backup Â鶹ÊÓƵÏÂÔØ web page that will be activated if the primary Â鶹ÊÓƵÏÂÔØ web site is unreachable, or backup email services (WES). Where possible, cell phones will also be employed.

In a situation where no ET&S services are available, ET&S will post printed updates in central locations on each campus.

• Keene IT Service Desk:Ìý(603) 358-2525
• Plymouth IT Service Desk:Ìý(603) 535-2525
• UNH IT Service Desk:Ìý(603) 862-2525
• ÌýSupport hours: 24/7 Phone Support and Mon-Fri 8:00am to 5:00pm for In-Person support
• Find more ET&S support information in theÌý